Medi-Cal 2017-11-07T22:26:55+00:00

Medi-Cal Managed Care Certified Enrollment Counselor

For your convenience LK Health offers an on-site Medi-Cal Certified Enrollment Counselor. The Certified Enrollment Counselor program is designed to provide one-on-one assistance to educate consumers about Medi-Cal, and provide guidance through the enrollment process.

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Certified Application Counselors and Entities are registered, trained and certified, and have cleared Fingerprinting and Criminal Record Check by the California Department of Justice and the FBI to provide in-person counseling to help consumers enroll in Medi-Cal.

Medi-Cal Managed Care Enrollment Assistance

  • LK Health provides consumers with support in enrolling in Medi-Cal or Covered California.
  • LK Health is a Certified Medi-Cal Managed Care Facility contracted with the Department of Health Care Services (DHCS) to provide health care services to enrolled Medi-Cal beneficiaries in the regions it serves.
  • LK Health employs a Certified Medi-Cal Managed Care Counselor who provides one-on-one enrollment assistance to consumers in the respective regions it serves.

Both Certified Medi-Cal Managed Care Facility and Certified Medi-Cal Managed Care Counselor shall:

  • Maintain expertise in eligibility, enrollment, and program specifications;
  • Provide information and services in a fair, accurate and impartial manner;
  • Facilitate selection of a Medi-Cal or Covered California Health Plan during the enrollment application process;
  • Provide referrals to any applicable office of health insurance Consumer Assistance or health insurance ombudsman, or any other appropriate State agency or agencies, for any enrollee with a grievance, complaint, or question regarding their health plan, coverage, or a determination under such plan or coverage; and
  • Comply with any applicable federal or state laws and regulations.